Knoted
Guides
What customers won't say to your face
Plain-spoken guides on customer feedback, bad reviews, and suggestion boxes, written by the founder of Knoted. No fluff, no gated PDFs.
-
How to make a QR code suggestion box for free
The full free build with Google Forms and a QR generator, plus an honest list of what it won't do.
-
The suggestion box went digital. Here are your real options.
Why the paper box died, and an honest comparison of the four ways to replace it — including the free one.
-
The comment card was a good idea
The comment card was a good idea that died of bad mechanics — how to run paper right, and what replaced the pen and the box.
-
He said "looks great." He never came back.
The chair is the hardest place in retail to complain. How to hear the truth before Google does.
-
Auto repair customer feedback: hear it before Google does
The customer who felt overcharged won't say it at your counter — but they'll type it from your waiting room chairs.
-
8 anonymous customer feedback tools that work in a physical shop
Most tools in this category are built for employees. These eight work for customers standing in your shop.