KnotedResidents tell you first, instead of telling the ratings sites.
A small printed sign in each amenity space with a QR code on it. A resident scans it and leaves a private note in about ten seconds. No app, no login, no account, no survey. It reaches your office by email, and nowhere else.
Would rather be shown it than read it? Book a demo. About twenty minutes on a screen share, with whoever on your team should see it.
What is being asked for
- Pilot
- $1,500 per community for 90 days, 10 branded amenity signs included, paid before anything prints. Goals are set at kickoff, you name who decides on a rollout, and the rollout price goes in writing before it starts. Reviewed together at day 60.
- Cost
- $3,500 per community, per year, signs included, one flat price whatever the community’s size. If you continue after the pilot, the full $1,500 counts toward the first year. Five or more communities on one annual invoice: 10% off; fifteen or more: 20% off.
- Billing
- Per community, by card or invoiced if that fits your accounts-payable process better. Signs go to print once the pilot or the annual invoice is paid. Month to month is available on request at $350/mo plus a $500 sign pack.
- Risk
- At day 90 you continue or you stop. If you stop, you keep the signs and owe nothing more, and your notes stay available to export for 30 days. Nothing renews without your yes. The pilot fee is refunded only if your signs never arrive or the pilot cannot start.
- Staff time
- Signs arrive printed and ready, with the mounting already on the back. Putting them up is the install: no tools, no drilling. After that the notes arrive by email.
- Resident data
- Nothing required. No resident account, no name, no app download.
The problem this is for
The residents most likely to leave rarely file a ticket. A work order covers what is broken. A satisfaction survey tells you in March what went wrong in October. In between sits everything a resident is annoyed about but not annoyed enough to formalise: the gym is out of wipes by 7am, the package room light has been out for a week, the dog station by the run is empty again.
None of that reaches the office. Some of it reaches a review site, a renewal decision, or a tour guest reading your rating on the way in.
How it works
- Signs go up. One in each amenity space: pool, fitness center, grill area, clubroom, coworking, package room, pet spa. Each sign carries its own QR code. Smooth indoor spaces use hidden 3M Command mounts, humid rooms use the water-resistant Bath version, and outdoor spaces use hidden weather-rated 3M Dual Lock. Nothing gets drilled into your walls.
- A resident scans and types. The page opens in their phone browser. No download, no account, no name. They tap a category, write a line, and walk away.
- The office gets it. The note arrives by email the moment it is sent, tagged with the space the sign is in, so a pool note reads as a pool note. It also sits in a web inbox you can search and mark done.
- You answer the ones you can. If the resident chose to leave an email, you can write back. Most do not, and that is the point: anonymity is what gets the note written at all.
Each sign is written for the space it hangs in and shipped with your onboarding. You get one per amenity space you have, whatever the mix.
Every amenity sign is 8 × 10 inches, with a 3.5 × 3.5 inch QR that scans from a few feet back. Indoor signs are printed on 3mm PVC. The ones that live outside, at the pool, the grills, and the dog run, are aluminum composite with a UV laminate, which is what takes years of direct sun without fading or bowing.
What exists today, and what does not
A pilot buys something still being built, so the split is on the page rather than in a conversation later.
Live today
- The full product, in every amenity space
- Every note tagged to the sign and space it came from
- Instant email on each note, plus one Monday digest
- A searchable web inbox: mark done, mark important
- Up to eight categories you write yourself, changeable any time
- Reply to any resident who leaves an email
- The amenity sign pack, printed and shipped with onboarding
Built during the pilot
- Team access, so the office and maintenance each get their own login
- Per-space routing, so a pool note reaches whoever fixes the pool
- A monthly community report
- A roll-up across communities, for a portfolio view
- CSV export of every note
Today a community runs on one login and the email that arrives on every note. If team access is a condition of approval rather than a nice-to-have, say so before you sign anything, and we will talk about timing honestly.
What this is not
- Not connected to your ratings. It does not touch Google, ILS listings, or any review site. It does not post anything publicly, and it cannot. It is a private channel you own.
- Not a work-order system. It does not replace your maintenance software, and it does not try to. Notes that turn out to be work orders you enter the way you always have.
- Not a survey tool. There is nothing to send, no list to build, no response rate to chase.
- Not a resident app. Residents install nothing and create no account. That is the entire reason the notes get written.
Price
Then $3,500 a year per community, signs included. Less than one move-out. Now piloting with FLATZ by Z Modular.
- Today Pilot $1,500 One community, 90 days, 10 branded signs. Paid before we print.
- Day 60 Review Go or no-go Against goals we set at kickoff, with your rollout price already in writing.
- Day 90 Annual $3,500/yr Your $1,500 counts toward year one. Or stop, keep the signs, and owe nothing.
- Priced per community, not per location. One community is six or more amenity spaces, each with its own sign and its own line in the reporting.
- The sign pack covers up to 10 amenity spaces, 8 × 10 inches, on rigid PVC indoors and aluminum composite outdoors. The pet station comes as a pair: the sign, plus a weatherproof sticker for the bag dispenser itself, both on the same QR. Extra signs are $30 each anytime, so the pack grows with the property.
- By card or by invoice. Two communities can pilot together. Renews at $3,500 a year only when you say so. Five or more communities on one annual invoice: 10% off; fifteen or more: 20% off. Month to month on request: $350/mo plus a $500 sign pack.
- The pilot fee is not refunded, except if your signs never arrive or the pilot cannot start; it counts in full toward your first year instead. Written into the terms, not just said out loud.
Resident data and privacy
The short version: a resident who leaves a note gives up nothing, because there is nothing to give up.
- No account, no name, no phone number is asked for or stored.
- An email is optional, and only if the resident wants a reply. It is never required, and the note sends fine without it.
- We do not attempt to identify who wrote a note.
- The notes are yours. They are not published, not resold, and not shown to any other community.
- Resident notes and billing are separate. Where a card is used at all, it is handled by Stripe and the full number never reaches us.
The full detail is in the privacy policy and the terms, both of which are public and were written before this page. If your legal or procurement process needs paperwork completed, send it to hello@knoted.app and I will fill it out and send it back.
Questions this usually gets
Does an anonymous channel just become a complaint box?
The framing on the sign is built to prevent it. The prompt asks what would make the place better, not what is wrong, which pulls suggestions as much as grievances: the seat that needs shade, the class time that would fill, the thing worth adding. And the complaints that do arrive are the ones you would rather read in an email than in a review.
Being straight with you: Knoted’s first community pilot, with FLATZ by Z Modular, is just starting, so I am not going to quote you an amenity-space statistic I do not have. That is what the pilot is for, and it is why the pilot is 90 days with a review at day 60.
What happens if we ignore a note?
Nothing automatic. It creates no ticket, no timer, and no obligation inside any system of yours. It is an email and an inbox entry. What you do with it is your policy, not our product.
How much work is this for the site team?
Putting the signs up, and reading email. There is no restocking, no collecting, no scanning of cards, and nothing to log into if you do not want to. If all your team ever does is read the notification emails, they have gotten everything out of it.
Can we run one community before committing the portfolio?
That is the intended shape. Pilot one or two communities for 90 days at $1,500 each. At kickoff we agree the goals for day 60, you name who decides on the rest of the portfolio, and the rollout price for your other communities goes in writing. Then you decide with real notes from a real property in front of you, rather than a proposal, and the pilot fee counts toward the first year of every community that continues.
What if it does not work?
Then you stop at day 90, keep the signs, and owe nothing more. Nothing renews without your yes, and your notes stay available to export for 30 days. The pilot fee is not refunded, because it paid for signs printed in your property’s name and 90 days of the service; if your signs never arrive or the pilot cannot start, I refund it in full.
Who you would be dealing with
Christian Vergara, in Coram, New York. I built Knoted, I print the signs, I pack them, and I mail them. Knoted is small and I am not going to pretend otherwise on a page asking you for a purchase order: the upside is that when something is wrong you are talking to the person who can change it that day, not a ticket queue. The downside is honest too, which is why every community starts with a 90-day pilot and nothing renews without your yes.
Reach me directly at christian@knoted.app.
The next step
Request a pilot and I will hold a start date while you route the decision. I size the sign pack with you, then send a card link or an invoice for the $1,500, whichever your side needs. If you would rather see it working before any of that, book a demo and bring whoever should be on it. And if you just have a question, email me.
A $1,500 pilot, credited to your first year, same terms as this page. A demo books nothing and costs nothing: you get three times to choose from within one business day. Or write to hello@knoted.app. I reply within one business day.