Terms of Service

Last updated 20 August 2026

These terms apply when you use Knoted. By creating an account or subscribing, you agree to them. If you do not agree, do not use the service.

What Knoted is

Knoted gives a local business a printed QR sign and a private inbox. Customers scan the sign and leave a short note. The business reads those notes in its dashboard. We provide the software, the QR codes, and the printed signs you order.

Your account

You must be at least 18 and able to enter a contract.
You are responsible for keeping your password secure and for activity under your account.
The information you give us at signup should be accurate, and you should keep it up to date.
One account covers one business.

Plans and payment

Knoted is $29 per month or $290 per year per business location, in US dollars. Additional locations on the same account receive a multi-location rate of $19 per month or $190 per year each. A business plan includes one printed sign, in any format up to a 5 x 7 rigid sign. Further signs are a separate one-time charge, priced by size from $10 to $30 each, plus $7 flat shipping however many you order at once. Knoted for Communities is priced separately as described below. Earlier plans and rates are no longer offered for sale but remain honored for existing subscribers.
For a new self-serve business subscription, you choose your signs, enter your business details and email, then complete secure checkout. Your subscription and feedback page activate when payment clears.
Subscriptions renew automatically each month, or each year when annual Knoted billing is selected, until cancelled.
Payments are processed by Stripe. We do not store your card details.
If a payment fails we may suspend the feedback page until it is resolved.
We may change prices with at least 30 days notice by email, except where a locked founding rate applies: a locked rate does not change while the subscription stays continuously active. Changes never apply to a period you have already paid for.

Knoted for Communities

Knoted for Communities is priced per community, in US dollars, however many amenity spaces the community has: $349 per month for communities up to 300 units and $449 per month above, plus a one-time $299 sign and onboarding fee per community. It can be purchased through online checkout by card, or invoiced after a quote, billed month to month by default, with an annual invoicing option of 12 months for the price of 10.

The first ten communities pay a founding rate of $149 per community per month instead of the list rate, whatever the community's size, with the one-time sign and onboarding fee waived when the year is invoiced up front. That rate is locked for as long as the community's subscription stays continuously active, and it does not step up over time.
The ten founding spots are counted across live founding communities, enforced at checkout and confirmed in any quote. Once they are taken, the rate is no longer offered.
Where a pilot agreement extends the founding rate to further communities in the same portfolio, it applies to communities activated within 12 months of the pilot's review date, unless the agreement says otherwise.
Cancelling a community ends its founding rate the same way the business founding rate ends: resubscribing later is at the price offered at that time.
The amenity sign pack is included with onboarding when the year is invoiced up front; on monthly billing the one-time sign and onboarding fee is payable in advance. The 60-day money-back guarantee below applies.

Cancelling

Cancel from your billing settings at any time. Your access continues to the end of the period you have paid for, and you are not charged again. Outside the money-back guarantee below, we do not provide partial refunds for unused time unless the law requires it.

30-day money-back guarantee

If Knoted is not working for your business, let us know within 30 days of your printed signs arriving and we will refund everything you have paid, your plan and any signs you paid for. If your order has no printed signs, the 30 days run from the day your feedback page goes live.

For an annual Knoted purchase, you may also request a full refund within 30 days of purchase. After that window, cancelling annual billing stops the next renewal at the end of the paid year; no prorated refund is provided unless the law requires it.

Knoted for Communities carries 60 days, counted the same way from the day the signs arrive. On a community plan we refund what you have paid less the months you have used, and the printed signs are yours to keep. A community pilot is reviewed at day 60, and a guarantee that ended before that review would be worth nothing to the property approving it.

Printed signs

This section covers signs ordered on a Knoted business plan. The amenity sign pack that comes with Knoted for Communities is described under that plan above. Your plan includes one printed sign, in any format up to a 5 x 7 rigid sign. Signs beyond that one are a separate one-time charge, priced by size from $10 to $30 each, plus $7 flat shipping however many you order at once. Signs carry our own design with your QR code applied, and they are held in stock rather than made to order, so there is no proof to approve: we apply your QR code and post them after you complete setup, typically within a couple of business days. If a sign arrives damaged, tell us within 30 days and we will replace it at no charge. Any other replacement, for wear, loss, or wanting more signs, is priced like an extra sign.

Feedback left by your customers

Notes left through your QR sign belong to you. We do not sell them or share them with other businesses.
We may access them where it is necessary to run or support the service, or where the law requires it.
We do not verify who wrote a note, and we do not guarantee that a note is accurate, truthful, or from a real customer.
You are responsible for how you act on the feedback you receive.

Acceptable use

Do not use Knoted to break the law, to harass anyone, to collect sensitive personal information such as health or financial details, or to run a service that competes with ours by reselling access. Do not attempt to identify anonymous contributors, interfere with the service, or access accounts that are not yours. We may suspend or close an account that does these things.

Availability

We aim to keep Knoted running, but we do not promise uninterrupted service. We may change or discontinue features. If we discontinue the service entirely, we will give you at least 30 days notice and a way to export your feedback.

Disclaimers

Knoted is provided as is. To the fullest extent the law allows, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not promise that using Knoted will improve your reviews, your ratings, or your revenue.

Limitation of liability

To the fullest extent the law allows, our total liability for any claim relating to Knoted is limited to the amount you paid us in the 12 months before the claim arose. We are not liable for indirect, incidental, or consequential losses, including lost profits or lost business.

Changes to these terms

We may update these terms. If a change is material we will email account holders at least 30 days before it takes effect. Continuing to use Knoted after that means you accept the new terms.

Governing law

These terms are governed by the laws of the State of New York, without regard to conflict of law rules. Disputes will be handled in the state or federal courts located in New York.

Contact

Questions about these terms go to hello@knoted.app.

A note on scope. These terms describe how Knoted actually operates today, written in plain language rather than legal boilerplate. They have not been reviewed by a lawyer. Have counsel review them before relying on them, particularly the liability and governing law sections.