KnotedEvery property tells you first. All of them, in one place.
A private feedback line in every community you manage: a printed sign in each shared space, a ten-second anonymous note from a resident or homeowner, delivered to the office that runs that property. Priced per community, invoiced the way your AP works, and reported one line per property.
Would rather be shown it than read it? Book a demo. About twenty minutes on a screen share, with whoever on your team should see it.
What is being asked for
- Cost
- $349 per community, per month up to 300 units, $449 above, plus a one-time $299 sign & onboarding fee per community. A founding rate of $149 — any size, fee waived — covers the first ten communities across all of Knoted, locked for as long as they stay subscribed, and slots are claimed as operators sign.
- Volume
- Ten or more communities is a portfolio conversation, quoted the way your budget is written: per community, per year, on one annual invoice, with volume pricing against your actual property list rather than a calculator.
- Billing
- One invoice across the portfolio on your AP terms, net-30, with W-9 and certificate of insurance in place before kickoff. Card through Stripe if that is simpler.
- Term
- Month to month by default, no cancellation fee. Annual invoice: 12 months for the price of 10.
- Risk
- 60-day money-back guarantee per community, running from the day its signs arrive. Every dollar back, signs included.
- Rollout
- Signs arrive printed per community, in the association's or community's branding, with the mounting on the back. No subcontractors, nothing drilled, nobody on the property.
The problem, at portfolio scale
The resident who never calls the office is the one who shows up somewhere expensive: the annual meeting, the community Facebook group, a one-star review of the management company, a renewal decision. By the time it gets there, a burned-out light is not a light anymore. It is evidence that nobody is paying attention, and your manager is the one standing there when it lands.
Multiply that by every property you run. The communities you hear the least from are not the ones with nothing wrong. They are the ones where nothing small has a way to reach you while it is still small.
How it works, per community
- Signs go up in the shared spaces. Pool, clubhouse, mail room, fitness room, dog station. Each sign carries its own QR and is written for its space, so each note arrives already sorted. Command strips indoors, weather-rated mounts outside.
- A resident scans and types. Opens in their phone browser. No app, no account, no name. Ten seconds.
- The office that runs that property gets it. Instant email or one Monday digest, tagged with the space, plus a searchable inbox that keeps the record and tracks what got done.
- Each community is its own line. Its own signs, its own inbox, its own reporting, from day one. Nothing bleeds between properties.
The shape of the deal
Start
1 community
Pilot one property for 60 days with the guarantee running the whole time. Decide about the rest with real notes in front of you.
$349/mo list ($449 over 300 units), or $149 founding while slots last.
Grow
2–10 communities
Add communities as they are ready, each with its own signs, inbox, and reporting line. One subscription, one invoice.
Same per-community rate. Annual: 12 for the price of 10.
Portfolio
10+ communities
Volume pricing on an annual invoice, a rollout plan per property, and the reporting your regional team needs. Quoted against your property list.
Request a portfolio quote — next-business-day reply.
What exists today, and what does not
Knoted is live with small businesses today, not yet with a portfolio of communities, and this page is not going to pretend otherwise. The split is here rather than in a conversation later.
Live today
- The full product, in every shared space
- Every note tagged to the sign and space it came from
- Instant email on each note, plus one Monday digest
- A searchable web inbox per community: mark done, mark important
- Email delivery to any address you choose — a shared office inbox, or a CRM's email-ingest address
- The sign pack per community, printed and shipped with onboarding
Built during the pilot
- Team access, so the office and maintenance each get their own login
- One login with a roll-up view across communities
- A monthly report per community the regional team reads in two minutes
- CSV export of every note, for your reporting stack
- A per-community webhook to your CRM or ops platform, scoped with your systems team
If any of these is a condition of approval rather than a nice-to-have, say so before anything is signed, and we will talk about timing honestly.
For your vendor file
- W-9 and certificate of insurance in place before kickoff. Vendor-registration portals are fine; send the link.
- Month-to-month agreement, no minimum term, invoiced on your terms or by card.
- No site access required: signs ship by mail and mount with adhesive strips. No subcontractors, nobody on the property.
- Resident data: notes are anonymous by default. No name, no unit, no device identifier stored. An email only if the resident wants a reply. Hosted in the US, encrypted in transit and at rest, full export on request, deletion on cancellation.
- A note is not a work order: the note screen sends anything urgent or unsafe to the office during hours, and to 911 otherwise. Real tickets go into your maintenance system the way they do today.
Questions this usually gets
Can we pilot one community before committing the portfolio?
That is the intended shape. One property, 60 days, the guarantee running the whole time, and a review together before the guarantee closes. Success bar agreed at kickoff: 10+ actionable notes, 5+ completed improvements, and staff confirmation the channel surfaced issues they would otherwise have missed.
Whose branding is on the walls?
The community's: its name, colors, and logo, with Knoted appearing only in the small print of the note page. On an HOA property the sign reads as the association's, which is what a board expects to see.
Does this reach the board, or us?
You. Notes go to the office that manages the property and nowhere else. Nothing is public, nothing posts anywhere, and the record it builds — what was raised, when, and when it was handled — is the document that makes "we are responsive" a fact at renewal instead of a claim.
What does the site team have to do?
Put the signs up, and read email. No restocking, no collecting, nothing to log into unless they want the inbox. If all a manager ever does is read the notification emails, they have gotten everything out of it.
Who you would be dealing with
Christian Vergara, in Coram, New York. I built Knoted, I print the signs, I pack them, and I mail them. Knoted is small and I am not going to pretend otherwise on a page asking a management company for a vendor file: the upside is that when something is wrong you are talking to the person who can change it that day, not a ticket queue. The downside is honest too, which is why the pricing is month to month and the guarantee runs a full sixty days.
Reach me directly at christian@knoted.app.
The next step
For one to ten communities, request a spot and I will hold the founding rate while you route the decision, then send a card link or an invoice, whichever your side needs. For a portfolio, email me your property list and I will come back with a quote and a rollout plan. Either way, a demo costs nothing and books nothing.
Month to month with the 60-day guarantee, same terms as this page. I reply within one business day.