KnotedEvery property tells you first. All of them, in one place.
A private feedback line in every community you manage: a printed sign in each shared space, a ten-second anonymous note from a resident or homeowner, delivered to the office that runs that property. Priced per community, invoiced the way your AP works, and reported one line per property.
Would rather be shown it than read it? Book a demo. About twenty minutes on a screen share, with whoever on your team should see it.
What is being asked for
- Pilot
- $1,500 per community for 90 days, 10 branded signs included, paid before anything prints. Goals, a decision owner, and the rollout price for the rest of the portfolio are set in writing at kickoff; review at day 60.
- Cost
- $3,500 per community, per year, signs included, one flat price whatever the community’s size. The pilot fee counts toward the first year of every pilot community that continues.
- Volume
- On one annual invoice: five or more communities 10% off, fifteen or more 20% off. Rolled out in groups, each group’s signs printed once its invoice is paid.
- Billing
- One invoice across the portfolio on your AP terms, net-30, with W-9 and certificate of insurance in place before kickoff. Card through Stripe if that is simpler. Month to month on request: $350/mo plus a $500 sign pack per community.
- Risk
- At day 90 each pilot community continues or stops. If it stops, you keep the signs and owe nothing more. Nothing renews without your yes. The pilot fee is refunded only if signs never arrive or the pilot cannot start.
- Rollout
- Signs arrive printed per community, in the association's or community's branding, with the mounting on the back. No subcontractors, nothing drilled, nobody on the property.
The problem, at portfolio scale
The resident who never calls the office is the one who shows up somewhere expensive: the annual meeting, the community Facebook group, a one-star review of the management company, a renewal decision. By the time it gets there, a burned-out light is not a light anymore. It is evidence that nobody is paying attention, and your manager is the one standing there when it lands.
Multiply that by every property you run. The communities you hear the least from are not the ones with nothing wrong. They are the ones where nothing small has a way to reach you while it is still small.
How it works, per community
- Signs go up in the shared spaces. Pool, clubhouse, mail room, fitness room, dog station. Each sign carries its own QR and is written for its space, so each note arrives already sorted. Command strips indoors, weather-rated mounts outside.
- A resident scans and types. Opens in their phone browser. No app, no account, no name. Ten seconds.
- The office that runs that property gets it. Instant email or one Monday digest, tagged with the space, plus a searchable inbox that keeps the record and tracks what got done.
- Each community is its own line. Its own signs, its own inbox, its own reporting, from day one. Nothing bleeds between properties.
The shape of the deal
Pilot
1–2 communities
90 days, signs included, reviewed at day 60 against goals set at kickoff. Decide about the rest with real notes in front of you.
$1,500 per community, credited to its first year.
Annual
1–4 communities
Add communities as they are ready, each with its own signs, inbox, and reporting line.
$3,500 per community, per year, signs included.
Portfolio
5+ communities
One annual invoice, a rollout plan per property, and the reporting your regional team needs.
10% off at five, 20% off at fifteen. Request a portfolio quote — next-business-day reply.
What exists today, and what does not
Knoted’s first community pilot, with FLATZ by Z Modular, is just starting, and this page is not going to pretend it is further along than that. The split is here rather than in a conversation later.
Live today
- The full product, in every shared space
- Every note tagged to the sign and space it came from
- Instant email on each note, plus one Monday digest
- A searchable web inbox per community: mark done, mark important
- Email delivery to any address you choose — a shared office inbox, or a CRM's email-ingest address
- The sign pack per community, printed and shipped with onboarding
Built during the pilot
- Team access, so the office and maintenance each get their own login
- One login with a roll-up view across communities
- A monthly report per community the regional team reads in two minutes
- CSV export of every note, for your reporting stack
- A per-community webhook to your CRM or ops platform, scoped with your systems team
If any of these is a condition of approval rather than a nice-to-have, say so before anything is signed, and we will talk about timing honestly.
For your vendor file
- W-9 and certificate of insurance in place before kickoff. Vendor-registration portals are fine; send the link.
- Month-to-month agreement, no minimum term, invoiced on your terms or by card.
- No site access required: signs ship by mail and mount with adhesive strips. No subcontractors, nobody on the property.
- Resident data: notes are anonymous by default. No name, no unit, no device identifier stored. An email only if the resident wants a reply. Hosted in the US, encrypted in transit and at rest, full export on request, deletion on cancellation.
- A note is not a work order: the note screen sends anything urgent or unsafe to the office during hours, and to 911 otherwise. Real tickets go into your maintenance system the way they do today.
Questions this usually gets
Can we pilot one community before committing the portfolio?
That is the intended shape. One or two properties, 90 days, $1,500 each, reviewed together at day 60. Before kickoff you name who decides on the rollout and the price for the rest of the portfolio goes in writing, so the review ends in a decision, and the pilot fee counts toward the first year of every property that continues. Success bar agreed at kickoff: 10+ actionable notes, 5+ completed improvements, and staff confirmation the channel surfaced issues they would otherwise have missed.
Whose branding is on the walls?
The community's: its name, colors, and logo, with Knoted appearing only in the small print of the note page. On an HOA property the sign reads as the association's, which is what a board expects to see.
Does this reach the board, or us?
You. Notes go to the office that manages the property and nowhere else. Nothing is public, nothing posts anywhere, and the record it builds — what was raised, when, and when it was handled — is the document that makes "we are responsive" a fact at renewal instead of a claim.
What does the site team have to do?
Put the signs up, and read email. No restocking, no collecting, nothing to log into unless they want the inbox. If all a manager ever does is read the notification emails, they have gotten everything out of it.
Who you would be dealing with
Christian Vergara, in Coram, New York. I built Knoted, I print the signs, I pack them, and I mail them. Knoted is small and I am not going to pretend otherwise on a page asking a management company for a vendor file: the upside is that when something is wrong you are talking to the person who can change it that day, not a ticket queue. The downside is honest too, which is why every community starts with a 90-day pilot and nothing renews without your yes.
Reach me directly at christian@knoted.app.
The next step
For one or two communities, request a pilot and I will hold a start date while you route the decision, then send a card link or an invoice, whichever your side needs. For a portfolio, email me your property list and I will come back with a quote and a rollout plan. Either way, a demo costs nothing and books nothing.
A $1,500 pilot per community, credited to its first year, same terms as this page. I reply within one business day.